FAQ
Shipping
Shipping cost varies depending on the shipping method chosen. You can estimate your shipping cost on the cart page before checkout.
Shipping speed also varies depending on the shipping method chosen. A general guide on shipping timelines are as follows:
USPS First Class Package: 3-5 Business Days
USPS Priority Mail: 2-3 Business Days
APC International: 7-21 Business Days
DHL Express: 3-5 Business Days
Yes. We offer a cheaper but longer APC option (uses your national post 7-21 business days), and a more expensive but faster DHL Express option (3-5 business days) to nearly anywhere in the world. As of 1/1/2021 we no longer ship to the UK (due to new shipping restrictions and tax codes).
To help avoid shipping costs, we suggest finding a local retailer.
If your tracking number has had consistent updates, and then has stalled, the order is still on the way but has been delayed. If your tracking number only states that the label has been made but not picked up, then please reach out to support@shredlights.com
In this case, please give your order another day or two as sometimes the delivery status is premature. 9/10 times the order arrives the next day. If your order has still not arrived after 2 days of this status, please reach out to support@shredlights.com you will not be penalized for the wait.
Returns
We offer a 30-day money back guarantee on all orders placed at ShredLights.com. If you are not satisfied with your purchase, please contact us at Support@ShredLights.com and mail the items you'd like to return to: ShredLights RMA, 3780 Hancock St., Suite B, San Diego, CA 92110. Please include your name on the label or inside the package. If all of the items are received, we will reach out regarding a full refund, and the money will be back in your bank in 2-3 business days.
Warranty
All ShredLights have a 1-year limited warranty that covers any manufacturing defects and damage to the S-LOCK attachment mechanism.
Please visit the warranty claim page to start the process. Our support team will get back to you in 1-2 business days.
