FAQ

Shipping cost varies depending on the shipping method chosen. You can estimate your shipping cost on the cart page before checkout.

Shipping speed also varies depending on the shipping method chosen. A general guide on shipping timelines are as follows:

USPS First Class Package: 3-5 Business Days

USPS Priority Mail: 2-3 Business Days

APC International: 7-21 Business Days

DHL Express: 3-5 Business Days

Yes. We offer a cheaper but longer APC option (uses your national post 7-21 business days), and a more expensive but faster DHL Express option (3-5 business days) to nearly anywhere in the world. As of 1/1/2021 we no longer ship to the UK (due to new shipping restrictions and tax codes).

To help avoid shipping costs, we suggest finding a local retailer.

You have the option to pay duties and taxes at checkout. The fees will be calculated before purchase. If you choose to not pay the fees at checkout, ShredLights will not be liable to cover them.

If your tracking number has had consistent updates, and then has stalled, the order is still on the way but has been delayed. If your tracking number only states that the label has been made but not picked up, then please reach out to support@shredlights.com

In this case, please give your order another day or two as sometimes the delivery status is premature. 9/10 times the order arrives the next day. If your order has still not arrived after 2 days of this status, please reach out to support@shredlights.com you will not be penalized for the wait.

We offer a 30-day money back guarantee on all orders placed at ShredLights.com. If you are not satisfied with your purchase, please contact us at Support@ShredLights.com and mail the items you'd like to return to: ShredLights RMA, 3780 Hancock St., Suite B, San Diego, CA 92110. Please include your name on the label or inside the package. If all of the items are received, we will reach out regarding a full refund, and the money will be back in your bank in 2-3 business days.

All ShredLights have a 1-year limited warranty that covers any manufacturing defects and damage to the S-LOCK attachment mechanism.

Please visit the warranty claim page to start the process. Our support team will get back to you in 1-2 business days.

You can view the full specs of the SL-300 and SL-R1 on here.

You can view the full specs of the SL-1000 here.

Yes, we plan on releasing the ShredLights app for Android in 2023.