How much does shipping cost?
Shipping cost varies depending on the shipping method chosen. All orders over $75 are eligible for free shipping within the United States. You can estimate your shipping cost on the cart page before checkout.
How long does shipping take?
Shipping speed also varies depending on the shipping method chosen. A general guide on shipping timelines are as follows:
USPS First Class Package: 3-5 Business Days
USPS Priority Mail: 2-3 Business Days
APC International: 7-21 Business Days
DHL Express: 3-5 Business Days
Do you ship to my country?
Yes. We offer a cheaper but longer APC option (uses your national post 7-21 business days), and a more expensive but fast DHL Express option (3-5 business days) to nearly anywhere in the world. As of 1/1/2021 we will no longer be shipping to the UK (due to new shipping restrictions and tax codes).
To help avoid shipping costs, we suggest finding a local retailer.
Are Duties and Taxes Included?
You have the option to pay duties and taxes at checkout. The fees will be calculated before purchase. If you choose to not pay the fees at checkout, ShredLights will not be liable to cover them.
My order has not updated for a long time...
If your tracking number has had consistent updates, and then has stalled, the order is still on the way but has been delayed. If your tracking number only states that the label has been made but not picked up, then please reach out to email@example.com
My order states it was delivered but I have not received it...
In this case, please give your order a day or two as sometimes the delivery status is premature. 9/10 times the order arrives the next day. If your order has still not arrived after 2 days of this status, please reach out to firstname.lastname@example.org will not be penalized for the wait.